A major retailer had introduced a new, heavily computerised system
A major retailer had introduced a new, heavily computerised system for buying and distributing ambient temperature goods. The buyers were resisting the implementation, and constantly identifying shortcomings in the process,…
Improving clients capability in marketing
The exposure of our higher education institutions to a more competitive marketplace led a client to focus on improving its capability in marketing. The faculties were enthused by the potential…
We have helped many organisations identify and deal with the ‘people’ challenges of change
A newly appointed director of wealth management in a bank was handed an unmanageable portfolio of work. He attempted to gain agreement from the management team on which projects to…
Moving hearts and minds
If the numbers of people in the UK attending and watching the London 2012 Paralympics Games is a valid indicator, then prejudice against individuals with disabilities should be under increasing…
Our stakeholders have potentially conflicting perspectives and priorities regarding the change – what should we do?
Individuals have their own motivations and agendas. This is not the result of malevolence or deliberate troublemaking – it’s just the way things are. In order for change to happen…
How can we prevent the business being drowned by ‘too much’ change?
When you are deeply involved in managing a change journey it is easy to overlook the fact that a very significant amount of change can be happening in a single…
We are asking people to change their way of working day-to-day. How do we make that happen?
Directed change brings discomfort for most of those on the receiving end of the change – at least in the short term – and usually means their doing something wanted…