A programme that had been intended to make a step change in the sales of a professional services company needed revitalising
A programme that had been intended to make a step change in the sales of a professional services company needed revitalising. After nearly two years of considerable effort and expenditure…
A life insurance company decided to build a new customer database
A life insurance company decided to build a new customer database as it had multiple stand-alone administration systems, which meant that no-one could ‘see’ all of the policyholders. One of…
A national supermarket chain was in the throes of delivering a major efficiency initiative
A national supermarket chain was in the throes of delivering a major efficiency initiative that covered practically all aspects of their operations from logistics through to retail environments. The change…
A client was experiencing significant difficulty with slippage across their entire portfolio of works
A client was experiencing significant difficulty with slippage across their entire portfolio of works. The consequences were typical; frustration amongst management, low morale and motivation among the delivery and change…
The credit control system introduced into the retail part of a chemicals division
The credit control system introduced into the retail part of a chemicals division was widely regarded in IT, and other parts of the business, as a good example of a…
A major retailer had introduced a new, heavily computerised system
A major retailer had introduced a new, heavily computerised system for buying and distributing ambient temperature goods. The buyers were resisting the implementation, and constantly identifying shortcomings in the process,…
Financial services client needed to ensure that senior managers understood the importance of their role and what they had to do to bring about the necessary change
A major company in the financial services sector was faced with a significant challenge. Following a merger, it needed to ensure that senior managers understood the importance of their role…
Director of wealth management in a bank was handed an unmanageable portfolio of work
A newly appointed director of wealth management in a bank was handed an unmanageable portfolio of work. He attempted to gain agreement from the management team on prioritising projects. This…
Improving clients capability in marketing
The exposure of our higher education institutions to a more competitive marketplace led a client to focus on improving its capability in marketing. The faculties were enthused by the potential…
We have helped many organisations identify and deal with the ‘people’ challenges of change
A newly appointed director of wealth management in a bank was handed an unmanageable portfolio of work. He attempted to gain agreement from the management team on which projects to…