A major retailer had introduced a new, heavily computerised system
A major retailer had introduced a new, heavily computerised system for buying and distributing ambient temperature goods. The buyers were resisting the implementation, and constantly identifying shortcomings in the process,…
Director of wealth management in a bank was handed an unmanageable portfolio of work
A newly appointed director of wealth management in a bank was handed an unmanageable portfolio of work. He attempted to gain agreement from the management team on prioritising projects. This…
Some observations on the Stafford Hospital report
At a time when Danny Boyle’s opening ceremony has led to much overseas interest in the National Health Service (NHS) model, the report from the inquiry chaired by Robert Francis…
Why has the great, early commitment faded?
Gaining commitment and maintaining impetus are fundamental to implementing successful and lasting change. After the initial surge of activity in creating the change vision there is a real risk that…
Are there any actions we can take to prevent the make-up of our portfolio continually changing?
There is a temptation to plan the full use of all available capacity when designing the change portfolio. At one level this even seems reasonable; would you consider employing someone…
After a successful implementation, management support for the change seems to have faded
History shows how change initiatives ‘wither on the vine’ without continuing management attention and support. After a change has been transferred into day-to-day operations, and management focus turns to new…
No-one in the business seems to be standing up to take ownership of the change
If change is to stick, the business must take ownership of the change products – make them their own. This means that the business must be engaged from the start…
We are asking people to change their way of working day-to-day. How do we make that happen?
Directed change brings discomfort for most of those on the receiving end of the change – at least in the short term – and usually means their doing something wanted…