A major retailer had introduced a new, heavily computerised system
A major retailer had introduced a new, heavily computerised system for buying and distributing ambient temperature goods. The buyers were resisting the implementation, and constantly identifying shortcomings in the process,…
Some observations on the Stafford Hospital report
At a time when Danny Boyle’s opening ceremony has led to much overseas interest in the National Health Service (NHS) model, the report from the inquiry chaired by Robert Francis…
Are there any actions we can take to prevent the make-up of our portfolio continually changing?
There is a temptation to plan the full use of all available capacity when designing the change portfolio. At one level this even seems reasonable; would you consider employing someone…
We are asking people to change their way of working day-to-day. How do we make that happen?
Directed change brings discomfort for most of those on the receiving end of the change – at least in the short term – and usually means their doing something wanted…