A major retailer had introduced a new, heavily computerised system
A major retailer had introduced a new, heavily computerised system for buying and distributing ambient temperature goods. The buyers were resisting the implementation, and constantly identifying shortcomings in the process,…
Posted in Case studies
How can we prevent the business being drowned by ‘too much’ change?
When you are deeply involved in managing a change journey it is easy to overlook the fact that a very significant amount of change can be happening in a single…
Posted in CITI change diamond, Make it happen
Are there any actions we can take to prevent the make-up of our portfolio continually changing?
There is a temptation to plan the full use of all available capacity when designing the change portfolio. At one level this even seems reasonable; would you consider employing someone…
Posted in CITI change diamond, Make it happen
We are asking people to change their way of working day-to-day. How do we make that happen?
Directed change brings discomfort for most of those on the receiving end of the change – at least in the short term – and usually means their doing something wanted…
Posted in CITI change diamond, Make it stick