After a successful implementation, management support for the change seems to have faded
History shows how change initiatives ‘wither on the vine’ without continuing management attention and support. After a change has been transferred into day-to-day operations, and management focus turns to new…
Posted in CITI change diamond, Make it stick
No-one in the business seems to be standing up to take ownership of the change
If change is to stick, the business must take ownership of the change products – make them their own. This means that the business must be engaged from the start…
Posted in CITI change diamond, Make it wanted
Delivery was considered successful, but following implementation the business appears to be struggling with the new work practices
Unless line management and staff have confidence in and understanding of new working practices, they cannot readily integrate them into their day-to-day working. As a result, they will fail to…
Posted in CITI change diamond, Make it stick