How can we know if the change is really on track to deliver its benefits?
There are two concerns that require resolution here: “Are we doing the right thing?” and “Are we doing it right?” Central to addressing the first of these is a compelling…
Posted in CITI change diamond, Make it happen
After a successful implementation, management support for the change seems to have faded
History shows how change initiatives ‘wither on the vine’ without continuing management attention and support. After a change has been transferred into day-to-day operations, and management focus turns to new…
Posted in CITI change diamond, Make it stick
No-one in the business seems to be standing up to take ownership of the change
If change is to stick, the business must take ownership of the change products – make them their own. This means that the business must be engaged from the start…
Posted in CITI change diamond, Make it wanted