CITI change diamond

We have distilled our experience and knowledge into CITI’s change diamond®, a change framework that we and our clients know provides a powerful, and intuitive, context for the successful management of complex change, that reflects our position and passion as thought leaders in change.

Recognising that implementing successful change requires a systemic approach, we ‘cut’ the change diamond to match the culture of each of our clients, to help them to undertake a complete change journey from inception to embedding the change so that the benefits are realised. We have helped them to:

  • Make it wanted– assessing their change readiness, creating the change vision, mobilising the right governance structures for managing the change, gaining commitment from the receivers of the change
  • Make it happen– through the right delivery vehicles driven by business needs and ensuring that the business is ready and able to adopt the change products to deliver real value, and to ensure that leadership is put in the hands of the most able
  • Make it stick – ensuring that new organisational values are ascribed to by all, that new ways of working are truly embedded and supported, and that the old ways of working cannot return

The various facets of the change diamond allow us to view the systemic aspects of change from different, important viewpoints, so that management can be quickly focused on key areas, making successful change more achievable.

The change diamond is not limited to use on a complete change journey. We have, for example, used it with clients to assess their organisational change capability. The structure of the diamond has allowed us to build up profiles of organisational change capability, so that we can assess an organisation in terms of the do-ability of its change initiatives as well as helping them in assessing the desirability of each initiative. Together, we have taken this to the level of reviewing the complete change portfolio for clients to help them better balance the implementation of their strategy.

Please contact us to find out how the change diamond can help you with your change initiatives and portfolio.