Privacy policy
This privacy policy details the approach that CITI takes to the use of personal information from, and related to, our customers. At CITI we use information collected on-line to develop…
RSA Animate – Motivation
We’ve been conditioned to think that the best way to motivate ourselves and others is either through fear of punishment or through external rewards such as money and fame. Daniel…
RSA Animate – Drive
This lively RSA Animate, adapted from Dan Pink’s talk at the RSA, illustrates the hidden truths behind what really motivates us at home and in the workplace. This video can…
Some observations on the Stafford Hospital report
At a time when Danny Boyle’s opening ceremony has led to much overseas interest in the National Health Service (NHS) model, the report from the inquiry chaired by Robert Francis…
Frequently asked questions
These FAQs are designed to provide a better understanding of CITI, our licenses and our other legal and technical tools. They provide basic information, sometimes about fairly complex topics. These…
Followers or leaders – who is more important?
Is this a twist on “Which came first the chicken or the egg?” Maybe, but one thing is clear, unless there is someone willing to follow there is no leader;…
Gaining early buy-in to a change
How do we create buy-in to a proposed major change? We know that communication is key to this, but what emphasis should there be on communicating why we are changing…
Creating opportunities not barriers
How many of us create in our mind barriers to doing things, however small, and how much is this a trait? Hear what Steve Jobs had to say about creating…
How to handle negative feedback
It’s generally accepted that one of the most important aspects of successful change is seeking and dealing with feedback. However, we can find negative feedback hard to deal with and…
Moving hearts and minds
If the numbers of people in the UK attending and watching the London 2012 Paralympics Games is a valid indicator, then prejudice against individuals with disabilities should be under increasing…