What lessons can the Private sector learn from the Public sector about Innovation and Change?
Innovation has become the new “buzz word” and desired state for organisations in both the private and the public sector. The term “innovation” has been used and, sometimes, overused by…
London Heathrow case study
More consistent benefits delivery at lower cost and reduced risk; sounds like nirvana but this was the outcome sought by London Heathrow’s (LHR) Development Projects division. With determination and a…
Network Rail – developing project and programme capability
Network Rail is committed to a major projects improvement programme and, recognising the skills challenge, went out to tender for the supply of training and development for all their project,…
EC Harris – raising the bar
International built asset consultancy, EC Harris, is the first professional services firm to achieve Corporate Accreditation by the Association for Project Management (APM) for its alignment with best practice in…
Littlewoods – developing PSO visibility tools
It took less than eighteen months for Littlewoods to demonstrate significant benefit to their organisation. The use of CITI’s approach, tools and education has proved a very real advantage to…
John Lewis – PSO guidance
The John Lewis Partnership is and has been for many years a highly successful and respected high street retailer. Its store management practices are recognised as being of the highest…
Diageo – translating strategy into action
Diageo, the world’s leading premium drinks business trading in over 180 markets around the world, has a long history of mergers and acquisitions and plans to carry on expanding. Opportunity…
Tesco – from vision to blueprint
This leading UK retailer had embarked on a fundamental revamp of their business model (from selling through to supply). They created a major change programme and set about identifying key…
Remploy – complex modernisation programme
When Remploy was set up more than 60 years ago, the only way for it to fulfil its mission of providing employment for disabled people was through its own factories…
Open University – Best practice guide
As the Open University (OU) celebrates its 40th anniversary, it has become the UK’s largest university, teaching almost 200,000 students each year. Since its establishment in 1969 it has helped…