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Professional services
As a professional services firm ourselves, CITI have great affinity with the challenges and issues faced by this sector, which has seen rapid growth over the past ten to fifteen years.
We have partnered with many organisations, in particular, those working in project intensive environments, such as business services, computer services, printing services, testing laboratories, but also accounting, management consulting and law firms, and waste management businesses. Our clients include Atkins, Capita Group plc, CPA Global, Marsh & McLennan Companies, Mercer HR Consulting and Xansa.
The professional services sector has seen massive changes and un-precedented business growth in the past decade, fuelled by public and private sector outsourcing strategies of their non-core business areas, such as IT, HR, Accounts/Payroll, Facilities, Printing, Security, Waste and Energy management.
This has created a dual challenge for the outsourcing partner – one being the delivery against contractual terms – the other, the achievement of financial performance targets: ‘making a profit whilst meeting the clients’ expectations’.
Being able to implement consistent approaches and processes for acquiring and managing profitable contracts, from bid management, to due diligence and throughout post-bid delivery is paramount in this market segment. A solid investment appraisal and management process, alongside change management capability, supported by strong governance, benefits and risk management approaches form the backbone to ongoing business success. The ever changing regulatory and legal environment, for example in HR areas (i.e. TUPE), add further spice to the in-sourcing propositions.
Clearly there are ongoing challenges for our customers, but with the right bid and change management framework and capability, backed by agile business processes and visionary leadership, the opportunities to build a profitable long-term business model remain strong in this sector. CITI will be there, every step of the way, to help our customers and partners plan for, and realise those benefits.
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