Change management is an approach to shaping and altering the way an organisation performs in order to achieve a desired business outcome and state.

The overall change management approach involves both delivery and adoption (embedding) of the changes.  The delivery element is commonly brought about through project management.   During adoption it involves supporting individuals to embrace and accept changes in the way they work and behave.  It also involves supporting organisations to adopt and adapt to new or revised processes providing mechanisms which enable it to maximise the capability of its employees and realise the benefits from the change.