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Your needs are unique; the solutions should be too

Most organisations have defined strategies and the biggest challenge each faces is converting their strategy into successful reality – making the way they operate meet or exceed the needs of their customers.

Our passion and motivation is to see them succeed, that is why our services are focused on the difficult area of implementing strategy; supporting them to be successful in their change initiatives – large or small.

Our success is seeing organisations grow in capability to manage their change journeys safely.

We integrate our own leading research and experiences with industry best practice to provide pragmatic expertise in change management. To us, each engagement is unique. If we have to categorise our services, we talk of making this expertise available through ‘doing’ – providing consultancy – and ‘developing’ – the training & development of capability within our clients. The solution to many of our clients’ challenges requires a mixture of these, but the goal is always the same: empowering each of our clients to be self-sufficient in managing change – safely.

From a different perspective, and based on our own change framework – CITI’s change diamond® – ‘cut’ to the needs of each of our clients, we address the three key aspects to achieving successful change:

Making it wanted
Working with senior management who lead the change, we help them translate their strategy into a tangible vision that ensures buy-in from business stakeholders. We help them challenge the emerging vision to ensure it is robust – valued, valuable and ultimately achievable. We help them develop the target operating model (the ‘to-be’ state) for the organisation and plan out the change journey to get there.We work with our clients on:

  • Developing communication strategies and plans
  • Change readiness assessments
  • The visioning of change
  • Developing the change leadership team
  • Blueprinting the target operating model
  • Linking benefits to changes in the operating model
  • Corporate portfolio management and prioritisation
  • Structuring change initiatives
  • Creating change governance structures
  • Resource mobilisation and management
Making it happen
We work with clients to ensure efficient delivery and the effective adoption of change. Delivery refers to the provision of change products required in the change, such as new offices and a modified IT infrastructure.  Adoption means having an achievable reception strategy for the change products, transferring ownership from delivery to operations, and this should drive the structuring of delivery.CITI is at the forefront of the latest thinking in delivery disciplines associated with projects, programmes and portfolios, contributing to industry standards as well as developing our own approaches. For more than twenty years we have emphasised that delivery is not an end in itself, and must be structured to achieve desired business change outcomes. Our approach to adoption brings clarity that means that the change impacts will be known and achievable.

We work with our clients on:

  • Developing change leadership throughout the organisation
  • Coaching and supporting change leaders
  • Motivating the receivers of change to commit to the change
  • Addressing the challenges to adoption – fears, uncertainties and resistance
  • Developing reception strategies for the change products
  • Strategies for ensuring stakeholder engagement
  • Assessing change capability of individuals and organisations
  • Developing change agents
  • Increasing change capability through the provision of skilled resource
  • Building collaborative teams
  • Developing management and team capability in projects, portfolios and programmes*
  • Programme and project structuring
  • Developing and monitoring change plans
  • Linking change operating model impacts to change products
  • Benefits realisation planning
  • Change complexity assessments
  • Business and delivery risk management
  • Change assurance

*These include:

  • Creating a change office – PMO/PSO design, set up and management
  • Obtaining accreditation in PRINCE2® and MSP®
  • Professionalisation of the project community – Association for Project Management qualifications
Making it stick
Ensuring that implemented change becomes properly rooted in day-to-day operations is critical to sustaining lasting business benefits. This means ensuring that the new processes and systems and skills become routine – fully owned and maintained by the business, and addressing the issues that arise during and in the immediate aftermath of implementation. This is not the ‘final stage’ of the change process, but needs to take place throughout the change journey.We work with our clients on:

  • Communicating the meaning of the change ‘on the ground’
  • Encouraging good behaviours
  • Addressing reverting to old ways of working
  • Change impact assessment
  • Change capability assessments for organisations and individuals
  • Feedback into delivery teams
  • Collaborative development of operational solutions and support structures
  • Operating impacts modelling
  • Alignment of benefits with business units
  • Creating amended operational governance structures
  • Benefits tracking
  • Post implementation reviews

PRINCE2® is a registered trade mark of AXELOS Limited
MSP® is a registered trade mark of AXELOS Limited
P3O® is a registered trade mark of AXELOS Limited
The Swirl logo™ is a trade mark of AXELOS Limited

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