A global telecommunications giant has chosen CITI as a partner to build a world-class project management community. Recently positioned as the global leader, they are stepping up the momentum as they add to an already extensive portfolio of services which in turn makes ever greater demands on excellent project performance.

Opportunity

As part of their programme to drive excellence into their business performance and respond to their clients and their competitors, they are investing in their project community. Their spokesperson, who headed this initiative, was very clear, project performance was fundamental to their success, and the performance of their project managers – and indeed the whole project community – underpined their success globally.

“Their vision fits well with CITI’s own mission,” says Loretta Devonshire, CITI client manager. “Our business is to make project management a valued and respected discipline, and recognised as an essential skill in today’s business world. Their commitment to quality project management was evident every step of the way during the procurement. What they are looking for, what they want to achieve, and what they will get from CITI, is the very best development programme for their whole project community.”

Approach

Over a 12 month period, working closely with their project and programme management community programme, CITI delivered a comprehensive package of development events. Based on a ‘needs analysis’, backed up by profiling of individual skills and knowledge, individual development plans were translated into action: training to achieve APMP and PRINCE2 accreditation; targeted development of specific disciplines, as well as education programmes that develop the rounded skills, experience and judgement that underpin excellent project management.

Outcome

As part of the programme, CITI also supported the implementation of consistent, ‘best practice’ project management processes and procedures. What initially started as a one year contract has now developed into one of CITI’s most long-standing partnerships, with CITI continuing to provide core components of the project and programme management development framework, in particular through our practical, application based ‘beyond method’ courses and masterclasses.

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