Dates: 26 September 2013
Venue: John Lewis Partnership, London
The topic for the day was Defining, achieving and measuring success in change. Chris shared a short video on John Lewis Partnership’s unique history and values before speaking about their requirement to modernise the organisation in response to changing technology markets. Through collaboration and the development of change capability he was able to share the current successes that the John Lewis Partnership has currently achieved.
Some of these themes also emerged in Chris’ presentation on managing change at AWE. He described four key success factors, the measures of success at each level and how they managed to get everyone involved. Again collaboration and involving diverse groups within AWE was the key to success. Chris finished his presentation by discussing the lessons they had learnt along the way.
After a short coffee break to vote on ‘identifying the measures of success’, CITI’s CEO Christopher Worsley followed with his presentation titled ‘Success in change management’. Christopher made the case for focusing during the project on the-ten success indicators (organisations, outcomes and future direction) rather than solely focusing in short term measures of time, cost and quality.
Following Christopher’s talk attendees then formed into discussion workshop groups before breaking for lunch.
Workshops followed lunch with the day finishing off with Alex of Barclaycard describing how his organisation has established a results-tracking function, independent of projects, to measure actual benefits achieved from change initiatives. Review of benefits is embedded within the project governance framework and tracking persist for up to 24 months after project completion. This outcomes-focus attracted many questions from the audience.
CITI’s consultants Nick Dobson and Bernard Murray-Gates finished with the day’s voting results which will be shared in CITI’s defining, achieving and measuring success in change whitepaper. This will be available for download on the CITI website from the 18th October.
All speaker presentations and workout session discussions have been added to CofEe Club’s private Linked-In forum, available to all members at http://www.linkedin.com/groups?gid=3764380&trk=hb_side_g
About the Centre of Excellence club events:
Please note: membership of the club is only gained once you have attended a meeting.
Thank you to our guest speakers Chris and Alex and a special thank you to Chris and his team for hosting a successful day. The next CofEe Club details are yet to be announced, so watch this space!
If you are interested in becoming a member please email Richard Bateman at RBateman@citi.co.uk
PAshton
Latest posts by PAshton (see all)
- Bulletin – September 2015 - September 16, 2015
- Nick Dobson - September 15, 2015
- CITI introductory video - September 15, 2015