Change is not new to the Insurance & Financial Services industry but consumer demand for the pace of change is unprecedented, fuelled by a combination of new digital technologies, social media, and the ever improving user experience offered by digital natives and start-ups. In this ‘Digital Age’, digital natives and start-ups find this environment natural[…]
One of the most common problems I encounter when coaching clients in effective change management is how to be more productive. There is a wealth of advice out there on tools and software and process, but for the harassed individual it often boils down to how they can increase their own personal effectiveness, and be[…]
Question I work in the power generation sector. I’ve already got more than enough work on my plate, and now I’ve been asked to take on the role of ‘Accountable Executive’ for a big project in the Operations area of the business! I don’t even know what that job title means, and even more confusingly, my[…]