Process improvement and CMMI

"Methods and working practices must change to adapt to changing circumstances and in response to lessons learned in the organisation – if they don’t, they lose currency and value."

The project policies of an organisation change more slowly than the processes, which are more persistent than the procedures and local practices used in different departments – but they all change over time. To make sure that they remain self-consistent, to ensure that the value of having a standard approach is not lost to the organisation, it is necessary to not only have an established method, but also a way to allow it to change in a controlled manner – and to monitor that it remains effective.

CITI has developed expertise in the process improvement techniques and the monitoring, assessment and evaluation of an organisation’s project method, with people trained in benchmarking, including the world standard CMMI.

Clients turn to us with many concerns; typically you ask for our help to:

• Ensure the project lifecycle is mature or does support the needs of the business
• Benchmark your processes against external good practice
• Demonstrate the effectiveness of process improvement
• Help you reach a specific CMMI level

The techniques and services we develop our tailored solution from include:

Consulting services and tools:

• Research / investigation reporting on process improvement recommendations
• Supporting PPM maturity modelling / CMMI coaching
• Workshop facilitation
• Guide customisation and tailoring

Interim placements:

• Business analyst
• Process consultant
• CMMI consultant