What is it? Sustaining change is a collection of techniques that are customised in a disciplined way to organise and orchestrate the energy that comes from individuals changing and adapting to new situations and using that as a way of channelling and energising the organisational changes that are necessary to make the new ways the business-as-usual ways.

What it is not? Sustaining change is not brought about by a standard procedure. It is about winning hearts as well as minds.

What’s different afterwards? Planned change becomes the norm. Resistance is recognised as part of the change process that supplies the energy required to transition to the new state – and realising benefits is seen as the purpose of change initiatives.