What is it? A TOM is a high level view of the future state of the organisation at the operational level. It defines the relationships between people, processes, technology, products, customers, and markets which together differentiate the organisation from its competitors.

What it is not? A TOM is not a detailed operations plan that identifies specific job descriptions or roles and responsibilities.

What’s different afterwards? The organisation has clear sight of the new operating model, with benchmark values for performance, which allows the effective mobilisation of teams to implement a change programme.