Right first time at HBOS

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A division of the bank had identified that some IT projects were becoming too focused on delivery, due to lack of some key skills in the project management community. Project managers were not confident in challenging the business during project initiation and planning and as a result, many projects began with unrealistic business expectations or had regular revisions. These changes often happened in 'mid-flight' and often ended up with the project being deemed a failure by the business. Rework of projects was costing the bank a significant amount of money.

HBOS asked CITI to join them in their 'Right First Time' programme, aimed at delivering performance improvements in the setting up, structuring and planning of projects.

The value of the 'Right First Time' initiative was set out at the outset: there had to be clearer definition of projects, more engaged stakeholders, and less time and money spent on project rework. After three years, a senior executive stated they had audited that the level of rework costs had been reduced by 40%. When applied to the total budget for IT projects in the division in question, this amounted to several £m.

AGILE

AGILE

For the right types of projects, deploying AGILE development techniques will give significant (up to 30%) reductions in cost and time and improvement in quality.
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Assurance

Assurance

Investments in change are inherently speculative; we can't be sure of their success. There is a risk to their 'desirability'; the objectives may become invalid or the outcomes may become less valued.
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Benefits realisation

Benefits realisation

Organisations make selections between options on how best to invest their money, with choices theoretically directed by making optimum decisions by maximising return - of either money invested or strategic intent converted...
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