Business case excellence at London Heathrow

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"The expertise and modelling tools that CITI brought to bear saw a quantum leap in the quality and, consequently, usefulness of business cases within our retail investment environment"

London Heathrow needed a review of its existing business cases so that they could create consistency across their investment portfolio, as well as across long-term business cases submitted to the Civil Aviation Authority.

In order to maximise the impact of our work and the value to London Heathrow, CITI designed a programme with two strands of activity, based on tried and tested models:

Sponsor briefings

As a result, London Heathrow now have a group of business case authors who adopt a consistent approach and style to producing high quality business cases that are correctly focused. In addition, the sponsorship community now has a clear understanding of how to use and review business cases throughout the project lifecycle. This has enabled them to ensure future income streams and ensure greater control of their investment portfolio.

Capability development

Capability development

A clear view of the capacity and capability of change-related disciplines permits an organisation to be more confident in change delivery and to plan effectively for future demand for change.
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Expertise transfer

Expertise transfer

Expertise transfer (Secondment) enables organisations to gain access, on a short time basis, of an expert resource able to not only guide them through the change initiative, but also to help them to embed knowledge and expertise...
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Political collaboration

Political collaboration

Stakeholders are key individuals involved in the execution and assessment of successful change. They are the driving political force behind change initiatives, projects and programmes. Yet, they are often overlooked by project managers.
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