Target operating model consultant

What’s the value

A proven target operating model consultant (TOM) gives organisations confidence that their planned changes are workable and scalable at an operational level. It allows organisations to test how well different solutions support the corporate strategy before committing to an implementation. A TOM is developed through an iterative modelling process based on participation by managers, supervisors and process experts within the organisation.

Why is it valid

Reports clearly show that organisations with a well-designed operating model consistently experience higher operational efficiencies and customer satisfaction. The majority of organisations fail to entirely implement their vision and strategic plan because they do not fully understand how the changes they plan to introduce will affect their current operating model.

What you will experience

The organisation’s vision and strategy are deconstructed and mapped onto the benefits expected to be returned from a change initiative. It is through properly implemented changes that the outcomes are translated into benefits.
As changed processes and behaviours have an impact, the current operating model adapts, sometimes causing unintended and unacceptable consequences. This emergent operating model needs to be compared to the planned target operating model consultant to ensure appropriate actions are taken.

The first steps are to identify and quantify the specific fundamental parameters (i.e. those factors in the environment that are the drivers of business performance) and build models showing how they interact and change as new levels of performance are introduced.

With this, the Board can analyse the alignment of the prospective project portfolio with its intended strategy, enabling them to confirm or modify it to achieve the operational performance needed.

How you might start

CITI leads target operating model consultant design interventions. These can last for a calendar year or more depending on the size of the planned change and its associated complexity and risks. It is not a continuous engagement, but rather a small number (three to four) of high intensity, high throughput interventions to provide the greatest value.

Working closely with often many stakeholders, we ensure that business processes are fit for purpose and aligned with the new strategy, with our focus on facilitating the speedy resolution of the many issues TOM implementations generate.

Example models, methods & tools used

Target operating model consultant
BIP
SIPP
Blueprint

Further reading

We also discuss proven target operating model consultant here:
http://www.citi.co.uk/diageo-translating-strategy-into-action/

Your thoughts?

What are your thoughts – do you agree with our approach, or do the symptoms sound like the ones you are experiencing in your organisation? We would love to hear from you either by adding a comment at the bottom of the page or by emailing one of our consultants at consultants@citi.co.uk – or call +44(0)1908 283610

Clients we have used this method for

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