Retail, logistics, FMCG
Having worked with leading retailers such as John Lewis, Tesco, Marks and Spencer, Littlewoods and Homebase for the last ten years we understand the challenges retailers face. Even in the most buoyant economies, competition on the high street means that the supply chain has to be efficient and the level of service impeccable. With recent economic developments starting to affect the retail sector, the quest for efficiency improvements has reached new heights.
Today, it’s no longer enough to have your ‘shop front’ well merchandised; shoppers are online and looking for the quickest and most efficient online shopping experience available. This has led to an increase in the number of projects running and recognition that in retail projects are an essential part of doing business successfully.
It was changes caused by technology, alternative purchasing channels and John Lewis’s own drive in the vanguard of influential retailers that caused it to become increasingly interested in, and increasingly dependent on, projects.
For Diageo, the world’s leading premium drinks business, it was a need to overhaul, reorganise and standardise its processes which led them to work with us. Using CITI’s strategic implementation planning process Diageo was able to successfully build a map between the current operating blueprint to the target business model linked to an executable plan of how to make the journey.
Tesco - from vision to blueprint
Converting a strategic vision into an executable programme of separate but interdependent projects allowed a leading retailer to put its programme back on track.
Diageo - translating strategy into action
As part of its strategic review Diageo acknowledged the need to overhaul, reorganise and standardise its processes, CITI was invited in to solve the issue using our strategic implementation planning approach.
John Lewis - PSO guidance
Development of a project support office provided a route to project management education and guidance.
Littlewoods - developing PSO visibility tools
It took less than eighteen months for Littlewoods to demonstrate significant benefit to their organisation. The use of CITI’s approach, tools and education has proved a very real advantage to them.