Values

CITI is a community of professionals.  Our three corporate values permeate everything we do and being a client-friend is the cornerstone of our culture.

Everyone that touches CITI experience our values in action – be it our clients, members, partners or associates.  As the UK’s most eminent centre for excellence in change management, we work hard to ensure that our unparalleled research and experience base is exploited to our clients' best advantage in each and every engagement.

CITI is a client friend

We have integrity – the advice offered, and corporate solutions provided in consulting and development interventions are backed by evidence and best practice.  We are focused on creating value for you, our clients.  Wherever appropriate, we seek to transfer capability to advance your agenda, and in so doing make our vision of developing the value of change management to your business a reality.  

We are trusted – we do what we say we do, and we are always honest about our contribution to the likely outcome of an engagement.  We invest the time and effort necessary to deliver your objectives and our promises, so you can rely on sustained and consistent performance.

We are your partner – we treat all our clients as partners – the way we would wish to be treated ourselves.  We accept your problems as our own, and stand by our decisions and actions.

CITI is a centre for excellence

We are experts in change management – our advice is based on continual and extensive research and experience.  We maintain a comprehensive body of knowledge, and provide tools and techniques to advance our clients' change management capability.

Our consultants care passionately about delivering value.  They are all practising change professionals, which gives them the credibility and respect necessary to engage our clients in implementing successful change. 

We create clarity – presenting our analysis and recommendations simply and clearly.  We do the right thing, and we do it the right way.

CITI is a community of professionals

We share – being a CITI member means sharing knowledge, values and achievements; being trusted as a professional, and having the drive to be regarded as the best.

We care – the behaviour and attitude of each member contributes to the general welfare of every other member of CITI.  We invest the time, the money, and the personal commitment to develop and maintain the professionalism of the CITI community.

We are fair – each member has the right to expect praise for work well done, respect for their contribution, and constructive feedback on behaviour that falls short of our community’s norm.  When mistakes are made we learn from them, when something is done well – we learn from that too.