management visibility - fast-starting programme/project support offices

Fast-starting support offices is a well practised process for CITI. We use experienced individuals who employ a comprehensive set of tools and techniques to ensure a complete set of tested processes and tools are quickly deployed. They also act as role models for potential support office members who can see how the processes work and what is involved in good support office performance.

For more information on our approach to setting up project and programme support offices please click here.

CITI in action - banking on the quality of reporting

Successful programme managers are in control, demonstrated via reports they receive from project managers working within their programme and those they make to the senior management team.

A bank client asked CITI to set up a programme support office to establish a monitoring and control regime for a major change programme crucial to the Bank's future competitive success.

Supported by a dedicated portfolio director at CITI and working with the senior programme sponsor and the programme manager CITI's PSO specialist established a value added support office within 10 weeks. He also assisted in reconfiguring the steering group management processes to improve decision making and issue resolution.